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Intelligent Automation in service desk management

Intelligent Automation in service desk management

We are surveying to understand the customer service experience platforms/software from different enterprises through customer support journeys across the web, chat phone, and social media.

It will take you 2 minutes or less to complete this survey.

We appreciate your participation and look forward to hearing from you.

Thank you!

Q 1. Which of the following titles best describes your role?

C-Level (IT, Customer Support & Operations, Sales)

CIO

CHRO

VP/Director of Customer Support

VP/Director of Customer Experience

VP/Director of Customer Service

VP/Director of Operations

VP/Director of Digital Transformation

VP/Director of Service Management

VP/Director of Admin

VP/Director of HR

VP/Director of Information Technology

Others(Please Specify)

Q 2. Do you have a Customer Service Software in place that helps you to manage businesses and track customer interactions in your organization?

Yes

Q 3. What is the tentative timeline for the implementation of your customer service software?

Less than a month

1-3months

3-6months

6-9months

9-12months

More than a year

Q 4. What is your current monthly per user spending for customer service software?

Less than $100

$100-$250

$250-$500

$500-$750

$750-$1000

More than $1000

Q 5. Being a market intelligence company, we interact with different service providers .If we find a service providers who can help your organization to address operational challenges, can we recommend it to you?

Yes No

Thank you for your response.

1. Please Enter your full name.

2. Please Enter your Company name.

2. Please Enter you Phone No.

3. Please enter your Business Email id.

4. Please select your Business Function.

5. Please select your Business Role.

Total Questions: 5

Fill the Following Details to Continue

Your Name *

Company Name *

Business Email *

Intelligent Automation in service desk management

Intelligent Automation in service desk management

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